1. Introduction
Cocoa Casino ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, mobile platform, and services.
2. Information We Collect
We may collect the following types of personal data:
- Identity data: full name, date of birth, gender
- Contact data: email address, phone number, postal address
- Financial data: payment card details, bank account, transaction history
- Technical data: IP address, browser type, device information, cookies
- Usage data: pages visited, games played, session duration
- Verification data: copies of ID documents for KYC purposes
3. How We Use Your Data
We process your personal data for the following purposes:
- Account registration and management
- Processing deposits and withdrawals
- Identity verification and fraud prevention
- Providing customer support
- Sending promotional offers (with your consent)
- Complying with legal and regulatory obligations
- Improving our services and user experience
4. Legal Basis for Processing
We process your data based on: contractual necessity (to provide our services), legal obligation (AML/KYC regulations), legitimate interests (fraud prevention, service improvement), and your consent (marketing communications).
5. Data Sharing
We may share your data with:
- Payment processors to handle transactions
- Identity verification services
- Regulatory authorities as required by law
- Technology providers who help operate our platform
We never sell your personal data to third parties.
6. Data Retention
We retain your personal data for as long as your account is active, plus a minimum of 5 years after account closure to comply with regulatory requirements.
7. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent at any time
8. Security
We implement appropriate technical and organisational measures to protect your data, including 128-bit SSL encryption, secure servers, access controls, and regular security audits.
9. Contact Us
For any privacy-related inquiries, contact our Data Protection team at [email protected] or visit our Contacts page.